IntraNext Systems is at the forefront of providing industry-wide CTI solutions based
on open-standards technology and compatible with the major telephone systems including:
Aspect® CallCenter® ACD, Avaya Definity PBX/ACD, Cisco IPCC, Nortel Networks Meridian
PBX/ACD, Aspect® Spectrum® ACD, Siemens/Rolm PBX, and Intecom's PBX. With more than
20,000 agents across North America using IntraNext solutions, IntraNext is a clear
leader in field-proven, fully-integrated CTI applications for medium-to-large customer
service center environments. IntraNext Systems provides both custom and commercially
available CTI solutions and specializes in multi-site call centers.
The NextSys™ Desktop application enables a wide range of communication controls
through CTI. A softphone is provided to perform normal telephone controls such as
dial, answer, conference and transfer. Additionally, the softphone is “aware” of
application content such as email and web content, and available telephone numbers
are provided through convenient drop-down controls to automate outbound calling.
The footprint of the softphone (actual size below) is non-intrusive and configurable
to be either “always on top” or docked in an application. More